Support

Published by The SAV Solution LLC

KEMET: Lives of the Nile is an offline, single-player ancient Egypt household and life simulation built with Godot. Follow seasonal professions, trade, temple service, relationships and lineage. The game is preparing for App Store review.

Contact support

Email owner@thesavsolution.com with your app version, iOS version, device model and the steps that led to the issue. You may include a screenshot if helpful.

Never send passwords, verification codes or payment card details.

Offline play and local progress

Gameplay works offline. Saves, preferences, your chronicle and earned unlocks are stored locally on your device. There is no game account, game server or cloud save service.

Deleting the app or losing its local data may lose your progress and earned unlocks. Apple device backups depend on your settings; the developer cannot recover your local game saves.

Do not uninstall the app as a first troubleshooting step.

Households, origins and optional purchases

Original household gameplay is free. Optional purchases are permanent Apple non-consumables, with localized prices displayed by Apple:

Royal Origins: the Merneptah chapter, also earnable by finishing an artisan life at age 65.
Established Households: Trading, Devout and Workshop starts, each also earnable through gameplay.
Journal of Lapis: a cosmetic palette.

Paid and earned origin benefits are identical. Household and origin head starts apply only when beginning a new life, not to an existing life.

There are no subscriptions or ads.

Purchases and restoration

Purchases and restoration require an internet connection. Apple StoreKit verifies purchase entitlements on your device and handles payment and Apple Account information; the app does not receive payment card details.

Open Library > Restore purchases using the same Apple Account used for the original purchase. Restoration restores paid access, not earned progress, earned unlocks or game saves.

Failed, cancelled or pending purchases do not grant immediate access. If approval is pending, allow Apple’s approval process to complete.

Troubleshooting

Close and relaunch the app, then check whether the issue continues.
Check for an iOS update available for your device.
For purchase or restoration issues, confirm your internet connection and Apple Account. Allow any pending Apple approval to complete.
If the issue remains, contact support with your app version, device details and steps to reproduce it before taking steps that could erase local data.

Refund requests

Submit refund requests to Apple at reportaproblem.apple.com. Apple reviews requests; a refund is not guaranteed.

Read the KEMET Privacy Policy for details about local data, Apple purchases and voluntary email support.